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FAQ

Registration Related

  1. How to login/register?

If you are a returning customer, please click on the login option given under My account section of the website and submit your login credentials. If you are a new customer, please click on the same login option and fill the required fields to create an account with Farmer2Family.in.

  1. Do I have to necessarily register to order?

No, you don’t have to register with Farmer2Family for shopping, you can also access our services as a guest customer. But if you register it will help us serve you better.

  1. Is registration free?

Yes, registration is free. You do not have to pay anything to register with Farmer2family.

  1. Can I have multiple accounts?

Each email address and contact number can be associated with only one account, for multiple accounts you need to enter different email address and contact info.

Products Related

  1. What is a STD basket?

STD basket is a pre-defined box, with fixed vegetables and fruits. STD baskets are designed to suit the needs of a larger customer group. To check what a STD basket contains, customer can click on the box and check the description section. STD basket provide customers easy and time saving choices. If you have a new idea for STD basket, please email us on info@farmer2family.in

  1. What is a custom basket?

Custom basket is a box made by and for you. You can add products of your choice in the box from a given product list. If you want any additional product, please write to us on info@farmer2family.in.

Order Related

  1. Is there any minimum amount of delivery?

The minimum order amount is 450 INR, ensure that value of your cart is more than or equal to 450 INR. There is product specific limit on certain products e.g.onion,potatoes,garlic,etc

  1. How can I check the availability of delivery slot on specific pin codes?

You can enter you pin code and check the availability of the delivery slot on the order “Check Out” page.

  1. Can I change pin code/delivery address after the order?

No, you cannot change delivery address or pin code entered after placing the order.

  1. Can I change my delivery slot?

No. you cannot change your delivery slot.

  1. How do I check status of my order?

You can login to our site and check the Order section under My account page

  1. What is the order cancellation process and what are the charges?

You can cancel the order 2 days before delivery date for zero charges, after that a flat charge of 200 INR will be applied as a cancellation fees.

  1. What do I do if I am not happy with the quality of products delivered?

After accepting the delivery, later on you feel the product(s) are of inferior quality, please call our Customer helpline. We will do the needful to see to it that you are not disappointed.

  1. Do you sort / grade the produce?

Yes. We have stringent quality processes at our farm, and only sorted & graded best quality produce is made available to you.

  1. How are fruits and vegetables packaged?

Fruits and vegetables are packed in customized boxes, which are designed to keep your fruits and vegetables isolated from outside environment, while also keeping them fresh.

  1. How are fruits and vegetables delivered?

Fruits and vegetables are delivered by our trusted delivery partners to you at your doorstep. The delivery will be contact less to protect you & your family.

  1. What are the modes of payment?

You can pay for your order using the following modes of payment:  Credit and Debit cards (VISA / MasterCard / Rupay), UPI, etc.

  1. Are there any extra charges than price shown?

Apart from the product value, delivery and packaging charges will be levied. The charges will be determined by calculating the total weight of cart. For 7kg. a flat 30INR will be levied as packaging charges, after that every kilogram may be charged additional as packaging charges.

  1. Is it safe to use my credit/debit/net banking on Farmer2Family?

Farmer2Family  uses an SSL encryption-based payment gateway which makes your transaction safer and protect you from any online threat to a large extent.

Others

  1. Do you have offline stores?

No, we are a purely internet-based company and do not have any brick and mortar stores

  1. What are all current offers on the website?

Please keep checking our website for offers.

  1. How will I get my money back in case of return or cancellation?

The money will be credited back to your account in 7-10 working days.  Please contact customer helpline for any further assistance regarding this issue.

  1. I have some suggestion/feedback whom should I tell?

You can also email us your suggestions at info@farmer2family.in